BOOKING TERMS & CONDITIONS
The following Booking Conditions together with the General Information
contained in our brochure form the basis of the group leader’s contract with
Sports Travel International Limited t/a S.T.I. and/or SportsParty, registered
number 2687145. Please read them carefully as they set out our respective rights
and obligations. These booking conditions also contain terms which we are
entitled to rely on in relation to individual group members. By asking us to
confirm your booking, we are entitled to assume that you have had the
opportunity to read and have read these booking conditions and agree to them.
Except where otherwise stated, these booking conditions only apply to tour
arrangements which you book with us in the UK and which we agree to make,
provide or perform (as applicable) as part of our contract with you. All
references in these booking conditions to "holiday", "booking", "contract",
"package", "tour" or "arrangements" mean such holiday arrangements unless
otherwise stated. In these booking conditions, "you", "your" and "group leader"
means the person who makes the booking or, if appropriate for or required by the
context, all persons named on the booking (including anyone who is added or
substituted at a later date) or any of them. "We", "us" and "our" means Sports
Travel International Limited. There is always a great deal of information in
brochures and inserts and we have tried to make it as clear as possible. For
your financial protection our coach tours are bonded by AITO Trust. We also hold
an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL
number 5675). When you buy an ATOL protected air inclusive tour or flight* from
us you will receive a confirmation invoice from us confirming your arrangements
and your protection under our ATOL. In the unlikely event of our insolvency the
CAA will ensure that you are not left stranded abroad and will arrange to refund
any money you have paid to us for an advance booking. *The air inclusive tours
and flights we arrange are ATOL protected providing either the person who pays
for the booking is present in the UK when the booking is made or the first leg
of any flight or flights we arrange for you commences in the UK. For further
information, visit the ATOL website at
www.atol.org.uk.
BOOKING
To make a booking, the group leader must complete and sign our booking form.
The group leader must be authorised to make the booking on the basis of these
booking conditions by all persons named on the booking and by their parent or
guardian for all group members who are under 18 when the booking is made. By
signing the booking form, the group leader confirms that he/she is so
authorised. The group leader is responsible for making all payments due to us
and for communicating to all group members all terms of these booking conditions
which apply to or affect individual group members including, without limitation,
the clauses below headed "Responsibilities of Leaders, Staff and Individuals"
and "Liability". The group leader must be at least 18 when the booking is
made. The completed signed booking form must then be sent to us together with
the payments referred to below. Subject to the availability of your chosen
arrangements, we will confirm your tour by issuing a confirmation invoice.
This invoice will be sent to the group leader. Please check this invoice
carefully as soon as you receive it. Contact us immediately if any information
which appears on the confirmation or any other document appears to be incorrect
or incomplete as it may not be possible to make changes later. We advise that
you keep copies of all documentation for your records.
PAYMENT
In order to confirm your chosen tour, a deposit (as advised) per person (or
full payment if booking within 10 weeks of departure) must be paid at the time
of booking. If you wish to purchase the insurance policy we offer, all
applicable premiums must also be paid at the time of booking should you wish to
be covered from that time. You will not be covered until the applicable premium
has been paid. You may be required to make further interim deposit payments (if
pre-advised). You must pay the balance as invoiced, no less than 10 weeks prior
to travel. For a selection of the packages we offer, individual group members
may make payment of their tour cost online, although a fee is charged for this
service. If we do not receive all payments due (including any surcharge where
applicable) in full and on time, we are entitled to assume that you wish to
cancel your booking. In this case, we will be entitled to keep all deposits paid
or due at that date. If we do not cancel straight away because you have promised
to make payment, you must pay the cancellation charges shown below depending on
the date we reasonably treat your booking as cancelled. Alternatively, late
payment may result in an additional charge being levied of up to 10% of the
cost of your tour.
YOUR CONTRACT
A binding contract between Sports Travel International Ltd and the group
leader comes into existence when we despatch our confirmation invoice to the
group leader. We both agree that English Law (and no other) will apply to your
contract and to any dispute, claim or other matter of any description which
arises between us (except as set out below). We both also agree that any
dispute, claim or other matter of any description which arises between us must
be dealt with by the Courts of England and Wales only unless, in the case of
Court proceedings, you live in Scotland or Northern Ireland. In this case,
proceedings must either be brought in the Courts of your home country or those
of England and Wales. If proceedings are brought in Scotland or Northern
Ireland, you may choose to have your contract and any dispute, claim or other
matter of any description which arises between us governed by the law of
Scotland/Northern Ireland as applicable (but if you do not so choose, English
law will apply).
SECURITY DEPOSIT
A security deposit (typically £250, depending on the group size,
sport anddestination) will be added to your invoice, refundable within 4 weeks
after your return from the tour once an inspection has taken place of your
accommodation, coach and by other tour providers. We reserve the right to keep
your deposit to compensate our suppliers for breakage, damage or for broken
obligations (including non-fulfilment of sports fixtures). Some accommodation
centres will also require an additional security deposit to be paid directly
to them on arrival. We will advise you in advance should this be necessary, if
we are aware of it. Should the cost of any damage or loss or broken obligations
exceed the amount of the security deposit you have paid you will be liable to
pay the excess charges (please also see below).
CHANGES / ADDITIONS REQUESTED BY YOU
If you want to make any alteration to your booking details once confirmed,
we will do our best to meet your request but please note that changes cannot be
guaranteed. Due to the additional work and costs involved, we may charge an
administration fee of £20 for each alteration. If we accept any additions
to the tour party after the final invoice, a late booking fee of £20 per
person may be charged. You may change your booking up until the day of departure
by transferring it to another person if the replacement meets any terms and
conditions which may apply to the tour and the suppliers agree to the change.
This transfer is subject to an administration fee of £20 (plus insurance
if applicable). For all changes you must pay all additional charges imposed or
incurred by us or our suppliers in making the change.
CANCELLATION BY A GROUP OR INDIVIDUAL
If you wish to cancel your booking, the group leader must notify us in
writing by registered post. As we incur costs from the time your booking is
confirmed, the cancellation charges set out below will apply depending upon the
date when written advice of the cancellation is received by us. Where the
cancellation charge is shown as a percentage, this is calculated on the basis of
the total cost payable by the person(s) cancelling excluding insurance premiums
and amendment charges. Insurance premiums and amendment charges are not
refundable in the event of cancellation.
- Cancellation more than 10 weeks prior to departure date - Loss of all
deposit payments.
- Cancellation within 2 to 10 weeks prior to departure date - 75%.
- Cancellation 2 weeks or less prior to departure date or after departure
- 100%.
A complete change of travel arrangements shall also be classified as a
cancellation. If you have taken our insurance, you may be able to claim a refund
depending on the reason for the cancellation. Claims must be made direct to the
insurance company. It is important to note that if any cancellation reduces the
size of the group, the tour price and any concessions will be adjusted to
reflect the new party size. Failure to accept the adjusted price and concessions
will be treated as a cancellation by the party as a whole and all party members
will be subject to the above cancellation charges.
RESPONSIBILITIES OF LEADERS, STAFF & INDIVIDUALS
The group leader is responsible for the booking and for the completion of
personal arrangements which may be necessary such as passport, visa, currency
and medical requirements. British Citizens require a valid British passport (or
be covered under a group passport) to travel overseas. Please allow at least 12
weeks to renew a British passport. Depending on your travel destination, you may
also require a visa and/or for your passport to be valid for six months after
the return date of your trip. We shall advise you with your booking confirmation
of any such requirements for your tour. If you or any member of your party is
not a British citizen or holds a non British passport, you must check passport
and visa requirements with the Embassy or Consulate of the country(ies) to or
through which you are intending to travel. It is your responsibility to ensure
that you and your party have the proper documentation, and to check that it is
valid for the whole of your trip.
You should seek medical advice if you are in any doubt about your fitness to
travel. Travellers from the UK to Europe should travel with an EHIC (European
Health Insurance Card). Eligible travellers from the UK are entitled to receive
free or reduced-cost medical care in many European countries on production of a
valid EHIC card. Further details on travelling abroad can be obtained by
visiting
www.fco.gov.uk/travel
which provides important information including health and safety issues.
Please note: Passport, visa and health requirements may change and you must
check the up to date position in good time before departure. The group leader
(and other supervisors) is also responsible for the supervision of children in
the party and for the behaviour of your club, team or group. S.T.I shall be
entitled to recover from you, the cost of any damages or loss caused by you,
including repairs, to our satisfaction and that of our suppliers. Your group
must undertake to behave with decency as ambassadors for the company and the
country and in such a manner as not to damage the reputation of S.T.I or any
of its suppliers or other clients of S.T.I or other persons. We reserve the
right to immediately terminate all services we are contracted to provide for you
if we, the accommodation owner, manager, employees, agents or any other person
in authority in any place consider your behaviour to damage the interests of
S.T.I or those of its suppliers or any property or be a cause of nuisance to
other persons. Any such client(s) will have their tour terminated forthwith and
S.T.I shall have no further contractual obligations towards the group concerned.
No refunds will be made and we and our suppliers will not pay any expenses or
costs incurred as a result of the termination. The taking of drugs, smoking and
drinking alcohol on board a coach or inside any accommodation or anywhere else
(without permission) would automatically result in the holiday being terminated
immediately with no refunds being made. S.T.I shall accept no liability to meet
any costs or expenses incurred by you as a result of the misbehaviour of you or
the group at any stage, nor any claim made as a result of such activities
including drinking alcohol or the taking of drugs during the tour.
PRICES
Please note, changes and errors occasionally occur. You must check the price
of your chosen holiday at the time of booking. We reserve the right to increase
/ decrease and correct errors in advertised prices at any time before your
holiday is confirmed. We will advise you of any error of which we are aware and
of the then applicable price at the time of booking. Once the price of your
chosen tour has been confirmed at the time of booking, then subject to the
correction of errors, we will only increase or decrease the price in the
following circumstances. Price increases or decreases after booking will be
passed on by way of a surcharge or refund. A surcharge or refund (as applicable)
will be payable, subject to the conditions set out in this clause, in the event
of any change in our transportation costs or in dues, taxes or fees payable for
services such as landing taxes or embarkation or disembarkation fees at ports or
airports or in the exchange rates which have been used to calculate the cost of
your holiday. Even in the above cases, only if the amount of any increase in our
costs exceeds 2% of the total cost of your tour (excluding insurance premiums
and any amendment charges) will we levy a surcharge. If any surcharge is greater
than 10% of the cost of your tour (excluding insurance premiums and any
amendment charges), you will be entitled to cancel your booking and receive a
full refund of all monies you have paid to us (except for any amendment charges)
or alternatively purchase another holiday from us as referred to in "Changes
and Cancellations by us" below. Although insurance (where purchased through us)
does not form part of your contract with us or of any “package”, we will
consider an appropriate refund of any insurance premiums you have paid us if you
can show you are unable to use/reuse or transfer your policy in the event of
cancellation or purchase of an alternative holiday. You have 14 days from the
issue date printed on the surcharge invoice to tell us if you want to choose
option (b) or (c) as set out in “Changes and Cancellations by us” below. If you
do not tell us that you wish to choose either of these options within this
period of time, we are entitled to assume that you do not wish to do so and will
pay the surcharge. Any surcharge must be paid with the balance of the cost of
the tour or within 14 days of the issue date printed on the surcharge invoice,
whichever is the later. Please note that arrangements are not always purchased
in local currency and some apparent changes have no impact on the price of your
tour due to contractual and other protection in place. A refund will only be
payable if the decrease in our costs exceeds 2% of the total cost of your tour
as set out above. Where a refund is due, we will pay you the full amount of the
decrease in our costs. We promise not to levy a surcharge within 30 days of
departure. No refund will be payable if any decrease in our costs occurs during
this period either. The prices in our publications have been based on
calculations from Tuesday 6th July 2010 using the following exchange rates:
£1 = Euro EUR 1.204; USA USD 1.515; South Africa ZAR 11.532; Barbados
BBD 2.944.
CHANGES AND CANCELLATIONS BY US
We start planning the tours we offer many months in advance. Occasionally,
we have to make changes to and correct errors in brochure and other details
both before and after bookings have been confirmed and cancel confirmed
bookings. Whilst we always endeavour to avoid changes and cancellations, we must
reserve the right to do so. Please note, some of our tours require a minimum
number of participants to enable us to operate them. If the minimum number of
bookings required for a particular tour have not been received, we are entitled
to cancel it. We will notify you of cancellation for this reason no less than
4 weeks before the date your tour is due to commence.
Most changes are minor. Occasionally, we have to make a "significant change".
A significant change is a change made before departure which, taking account of
the information you give us at the time of booking and which we can reasonably
be expected to know as a tour operator, we can reasonably expect to have a major
affect on your holiday. Significant changes are likely to include the following
changes when made before departure; a change of accommodation to that of a lower
official classification or standard for the whole or a major part of the time
you are away, a change of accommodation area for the whole or a major part of
the time you are away, a change of outward departure time of 12 or more hours,
a change of UK departure point to one which is more inconvenient for you and,
in the case of multi-centre trips, a significant change of itinerary missing out
one or more major destination substantially or altogether (except as detailed in
"Sports Arrangements" below). If we have to make a significant change or cancel,
we will tell you as soon as possible. If there is time to do so before
departure, we will offer you the choice of the following options:-
- (for significant changes) accepting the changed arrangements or
- purchasing an alternative tour from us, of a similar standard to that
originally booked if available. We will offer you at least one alternative
tour of equivalent or higher standard for which you will not be asked to pay
any more than the price of the original tour. If this tour is in fact
cheaper than the original one, we will refund the price difference. If you
do not wish to accept the tour we specifically offer you, you may choose any
of our other then available tours. You must pay the applicable price of any
such tours. This will mean your paying more if it is more expensive or
receiving a refund if it is cheaper or
- cancelling or accepting the cancellation in which case you will receive
a full and quick refund of all monies you have paid to us.
If we have to make a significant change or cancel we will where compensation
is due, pay you reasonable compensation depending on the circumstances and when
the significant change or cancellation is notified to you subject to the
following exceptions. Compensation will not be payable and no liability beyond
offering the above mentioned choices can be accepted where (1) we are forced to
make a change or cancel as a result of unusual and unforeseeable circumstances
beyond our control, the consequences of which we could not have avoided even
with all due care or (2) we have to cancel because the minimum number of
bookings necessary for us to operate your holiday has not been reached
(see above). No compensation will be payable and the above options will not be
available if we cancel as a result of your failure to comply with any
requirement of these booking conditions entitling us to cancel (such as paying
on time) or where a change is a minor one. A change of flight time of less than
12 hours, airline (except as specified in “Flights” below), type of aircraft
(if advised) or destination airport will all be treated as minor changes.
Please also see "Delay and Denied Boarding Regulations" below.
Very rarely, we may be forced by "force majeure" (see below) to change or
terminate your tour after departure but before the scheduled end of your time
away. This is extremely unlikely but if this situation does occur, we regret
we will be unable to make any refunds (unless we obtain any refunds from our
suppliers), pay you any compensation or meet any costs or expenses you incur as
a result.
FORCE MAJEURE
Except where otherwise expressly stated in these booking conditions, we
regret we cannot accept liability or pay any compensation where the performance
or prompt performance of our obligations under our contract with you is
prevented or affected by or you otherwise suffer any damage, loss or expense
of any nature as a result of "force majeure". In these booking conditions,
"force majeure" means any event which we or the supplier of the service(s) in
question could not, even with all due care, foresee or avoid. Such events may
include actual or threatened war, riot, civil strife, terrorist activity,
industrial dispute, natural or nuclear disaster, adverse weather conditions,
fire and all similar events outside our control.
FORCE MAJEURE
S.T.I via its UK and foreign agents will make suitable sports arrangements
for your tour. Where friendly matches have been requested, then these will be
organised, limited to the number specified in our price and booking guidelines
or on your tour proposal, but additional matches cannot be guaranteed. It is
important to note that bookings cannot be accepted on the basis of specific
opposition, dates and timings, or locations of matches. Those teams entered into
a tournament or festival must adhere to the rules, regulations and decisions of
the event organisers. Matches will be played to international or local clubs
rules, details of which may be available on request. Sports arrangements may
occasionally need to be changed or cancelled before or after departure due to
circumstances beyond our control, including adverse weather, where the playing
surface has become dangerous, unsuitable or susceptible to unacceptable damage
in the opinion of local club officials, or because the local club, authority or
association decides that the arrangement cannot take place. Should any
arrangement be cancelled, S.T.I will try to make other comparable arrangements.
We have no control over the actions of other teams or their members, including
no shows. No compensation will be payable as a result of any cancellation
(unless we obtain any refunds from our suppliers), except if it is as a result
of our failure to use reasonable skill and care in making the arrangement.
Groups must honour commitments at friendly matches and sports events where
arrangements have been made. We cannot be held responsible for any arrangement
being cancelled where you are late or do not respect host club timings,
regulations or traditions, or where you have insufficient players to form a full
team. You are responsible for contacting the appropriate sporting body(ies) in
good time prior to departure in order to obtain all necessary approval and
advices for your tour. S.T.I is not liable for any failure to comply with these
rules and regulations. Where training sessions have been published with coaching
staff, S.T.I will try to ensure that any named staff will be present, but this
cannot be guaranteed due to the commitments of staff and other factors out of
the control of S.T.I. The calibre of coaching staff will of course be
maintained, whenever possible.
COMPLAINTS
We hope that you enjoy your tour with us at S.T.I. However, should a problem
arise during your tour or you are dissatisfied, then please immediately inform
the tour representative or supplier as we will try to put things right without
delay. Should the problem continue, please call our office (24 hours) so that we
may attempt to deal with matters quickly for you. Our representatives and
suppliers are not authorised to promise any refund in respect of a clients claim
and no such promise will be binding on S.T.I. Should you wish to complain to us
on your return, then you should do so in writing by registered post within 14
days of your return from tour, giving us all relevant information. We aim to
reply promptly and fairly. However, if you are not satisfied with our response
we must be informed within a further 14 days from our correspondence in order
for us to deal with the matter further. Should a satisfactory conclusion not be
achieved, the matter may be referred to arbitration. We regret that we cannot
accept liability in respect of any complaints which are not reported in entire
accordance with this clause. Furthermore, we are not responsible for any
payments made by you or your group in respect of your tour, or problems that may
arise, unless they have been specifically authorised in writing by our Head
Office in advance of any such arrangement.
SPECIAL REQUESTS / MEDICAL CONDITIONS
If you have any special request, you must advise us at the time of booking.
Although we will endeavour to pass any reasonable requests on to the relevant
supplier, we regret we cannot guarantee any request will be met. Failure to meet
any special request will not be a breach of contract on our part. Confirmation
that a special request has been noted or passed on to the supplier or the
inclusion of the special request on your confirmation invoice or any other
documentation is not confirmation that the request will be met. Unless and until
specifically confirmed, all special requests are subject to availability. For
your own protection, you should obtain confirmation in writing that a special
request will be complied (where it is possible to give this) where it is
important to you. We regret we cannot accept any conditional bookings, i.e. any
booking which is specified to be conditional on the fulfilment of a particular
request. All such bookings will be treated as "standard" bookings subject to the
above provisions on special requests. If you or any member of your party has any
medical condition or disability which may affect your tour or has any special
requirements as a result of any medical condition or disability (including any
which affect the booking process), please tell us before you confirm your
booking so that we can assist you in considering the suitability of the
arrangements and/or making the booking. In any event, you must give us full
details in writing at the time of booking and whenever any change in the
condition or disability occurs. You must also promptly advise us if any medical
condition or disability which may affect your tour develops after your booking
has been confirmed. If we reasonably feel unable to properly accommodate the
particular needs of the person concerned, we must reserve the right to decline
their reservation or, if full details are not given at the time of booking or
the condition / disability develops after booking, cancel when we become aware
of these details.
HOTEL, TRAVEL & OTHER SERVICES
All transportation is supplied by S.T.I. Transport Ltd (which is a wholly
owned subsidiary of S.T.I.) and those suppliers subcontracted by the company.
Please note that we do not own the sports clubs, accommodations, or
transportations we use or operate and therefore all contracts entered into by us
on your behalf for travel, accommodation and other services are subject to any
conditions imposed by the suppliers. These conditions may include clauses
exempting such persons from liability from injury, loss or damage to persons and
property. The safety standards and regulations overseas are those of the country
in question, and not necessarily the same as the equivalent standards in the UK.
The monitoring and enforcement of, and compliance with, local regulations are
carried out by the appropriate authorities in the country concerned. Naturally,
we urge you to take all reasonable precautions while on tour with your
group.
INFANTS
Infants under six weeks old may not be allowed to fly. Infants no older than
23 months at the time of your return from tour may sometimes travel free of
charge or pay a reduced price. No seat on the coach or aeroplane will be
allocated to the infant, who shall be required to sit on an adults lap. Should a
seat be vacant, this may be utilised if allowed at your own risk. British
registered airlines stipulate that one of the specifically approved car seats be
used in this instance. No bed will be allocated in your accommodation for any
infant travelling, so you will need to supply your own travel cot, unless the
infant is to share a bed with an adult. Some accommodation suppliers may be able
to provide a cot which you should request in advance.
COACH TRAVEL
Transport is by standard, luxury or executive coach unless otherwise stated.
You will be met at your designated pickup point on the UK mainland (or
destination airport as appropriate), but additional pickups cannot be
guaranteed. You are responsible for meeting the coach at the times specified in
your itinerary or as advised by our representatives. In the event that you are
late, we will not be responsible to you if the coach has departed. Should this
result in your late arrival at an event, then we are not liable to you if this
does not proceed or you are excluded. For flight-inclusive packages, it is your
responsibility to contact us or our representatives to advise us of any flight
delay, so as not to jeopardise your onward travel arrangements. In the interests
of safety, it is the responsibility of you and all your party to ensure that all
hand luggage is stowed safely. Each member of the party may carry one large
sports bag or case and one hand luggage. It is your responsibility to insure
against the risk of loss or damage to all packages and personal effects. S.T.I
cannot accept any responsibility whatsoever for any such loss or damage except
as expressly specified in these booking conditions. If you travel with one of
the ferry companies or Eurotunnel, your journey will be subject to their terms
and conditions. You may be refused any form of transportation if considered to
be under the influence of alcohol. Although every effort is made to ensure that
the facilities quoted for coach travel are present and in working order prior to
departure, we cannot accept responsibility for the mechanical failure or
omission of this equipment before or during the tour. Smoking is prohibited
onboard at all times.
FLIGHTS
Only flight-inclusive tours arranged through us are protected by our ATOL
(5675) (see above for full details). Note: Groups making their own flight
arrangements are not protected by our ATOL. The flights we purchase on your
behalf are with a variety of scheduled, no-frills and charter airlines, each
governed by their own terms and conditions. It is a requirement that our groups
check in at least 2 hours prior to the scheduled departure of your flight and it
is your responsibility to ensure that all your party are able to do so together
before this time. You may be refused boarding should you arrive too late at
check-in or should you be under the influence of alcohol. You will be
responsible for your own subsequent arrangements and costs should you not be
accepted onto the flight or should you arrive too late to travel. Regulations
vary from airline to airline, but some will refuse to carry women who will be 28
weeks or more pregnant on the date of return travel. If you are in doubt, please
check with the airline concerned and your doctor. Infants must be at least 6
weeks old to travel by air. Your seats are not normally pre-bookable. Many
airlines now charge for luggage checked-in for the hold, for priority boarding
and other facilities and services. These are not included in your package unless
specifically shown as an inclusion on your Tour Proposal. Either way, you will
be responsible for your own excess luggage supplements at check-in should you
exceed the free luggage allowances quoted to you for your airline. Although
handling agents at UK airports have a good reputation, there are occasions when
your baggage may be delayed. Please ensure that you have adequate insurance
cover for your needs. We shall not be held responsible or accept liability
whatsoever for the loss of any contractual obligation or enjoyment as a result
of any delay or cancellation of your self-arranged flights. You must contact us
or our representatives as soon as possible to advise us of your amended
schedule. Furthermore, we reserve the right to impose additional charges as
incurred by us or our suppliers for the rescheduling of any of your tour
arrangements as a result of the delay or cancellation. In accordance with EU
Directive (EC) No 2111/2005 Article 9, we are required to bring to your
attention the existence of a “Community list” which contains details of air
carriers who are subject to an operating ban within the EU. The Community list
is available for inspection at
http://europa.eu.int/comm/transport/air/safety/flywell_en.htm
. In accordance with EU Regulations we are required to advise you of the
actual carrier(s) (or, if the actual carrier(s) is not known, the likely
carrier(s)) that will operate your flight(s) at the time of booking. Where we
are only able to inform you of the likely carrier(s) at the time of booking, we
shall inform you of the identity of the actual carrier(s) as soon as we become
aware of this. Any change to the operating carrier(s) after your booking has
been confirmed will be notified to you as soon as possible. If the carrier with
whom you have a confirmed reservation becomes subject to an operating ban as
above as a result of which we/ the carrier are unable to offer you a suitable
alternative, the provisions of “Changes and Cancellations by us” will apply. We
are not always in a position at the time of booking to confirm the flight
timings which will be used in connection with your flight. The flight timings
shown in our brochure, on our website and/or detailed on your confirmation
invoice are for guidance only and are subject to alteration and confirmation.
Flight timings are outside our control. They are set by airlines and are subject
to various factors including air traffic control restrictions, weather
conditions, potential technical problems and the ability of passengers to check
in on time. Specific instructions relating to departure and travel arrangements
will be sent with your air or other travel tickets approximately 1 week before
departure. You must accordingly check your tickets very carefully immediately on
receipt to ensure you have the correct flight times. It is possible that flight
times may be changed even after tickets have been despatched - we will contact
you as soon as possible if this occurs. Any change in the identity of the
carrier, flight timings, and/or aircraft type (if advised) will not entitle
you to cancel or change to other arrangements without paying our normal
charges except where specified in these conditions.
DELAY AND DENIED BOARDING
We regret we are not in a position to offer you any assistance in the event
of delay at your outward or homeward point of departure. Any airline concerned
may however provide refreshments etc. We cannot accept liability for any delay
which is due to any of the reasons set out in “Liability” of these Booking
Conditions (which includes the behaviour of any passenger(s) on the flight who,
for example, fails to check in or board on time). In addition, we will not be
liable for any delay unless it has a significant effect on your tour
arrangements. If your flight is cancelled or delayed, your flight ticket is
downgraded or boarding is denied by your airline in circumstances which would
entitle you to claim compensation or any other payment from the airline under
EC Regulation No 261/2004 - the Denied Boarding Regulations 2004, you must
pursue the airline for the compensation or other payment due to you. All sums
you receive or are entitled to receive from the airline concerned by virtue of
these Regulations represent the full amount of your entitlement to compensation
or any other payment arising from such cancellation, delay, downgrading or
denied boarding. This includes any disappointment, distress, inconvenience or
effect on any other arrangements. The fact a delay may entitle you to cancel
your flight does not automatically entitle you to cancel any other arrangements
even where those arrangements have been made in conjunction with your flight.
We have no liability to make any payment to you in relation to the Denied
Boarding Regulations or in respect of any flight cancellation or delay,
downgrading of any flight ticket or denial of any boarding as the full amount of
your entitlement to any compensation or other payment (as dealt with above) is
covered by the airline's obligations under the Denied Boarding Regulations.
ACCOMMODATION
Your accommodation will be as advised in the brochure, tour proposal, or
other promotional material. Clients must abide by any rules and regulations as
may be in force at their accommodation, including regulations regarding the
supervision of children. Anyone who leaves the accommodation of their own
choosing, or anyone ordered to leave accommodation due to behaviour or other
causes must subsequently make their own tour arrangements at their own expense
with no recourse to S.T.I whatsoever. Your accommodation will normally be ready
for you from 15:00hrs on the day of arrival in the resort. On some occasions you
will be able to check in earlier so please check with reception on arrival. On
departure, you are usually asked to vacate your rooms by 10:00hrs. A damage
deposit may be requested by the accommodation, payable directly on arrival.
Regardless, the costs of any damages caused should be settled in full prior to
departure. If your group will be choosing to camp or use a school classroom at a
tournament site as published in the brochure, then you do so entirely at your
own risk in every respect, as these options are offered by host clubs and
tournament organisers and are not officially approved accommodations. S.T.I will
not be responsible for the nature of changing and wash room or any other
facilities that may be available. You should also pay particular attention to
insurance exclusions in terms of loss of personal effects and security
issues.
LIABILITY
- We promise to make sure that the tour arrangements we have agreed to
make, perform or provide as applicable as part of our contract with you are
made, performed or provided with reasonable skill and care. This means that,
subject to these booking conditions, we will accept responsibility if, for
example, you suffer death or personal injury or your contracted tour
arrangements are not provided as promised or prove deficient as a result of
the failure of ourselves, our employees, agents or suppliers to use
reasonable skill and care in making, performing or providing, as applicable,
your contracted tour arrangements. Please note, it is your responsibility to
show that reasonable skill and care has not been used if you wish to make a
claim against us. In addition, we will only be responsible for what our
employees, agents and suppliers do or do not do if they were at the time
acting within the course of their employment (for employees) or carrying out
work we had asked them to do (for agents and suppliers).
- We will not be responsible for any injury, illness, death, loss (for
example loss of enjoyment), damage, expense, cost or other sum or claim of
any description whatsoever which results from any of the following:-
- the act(s) and/or omission(s) of the person(s) affected or any
member(s) of their party or
- the act(s) and/or omission(s) of a third party not connected
with the provision of your holiday and which were unforeseeable or
unavoidable or
- 'force majeure' as defined above
- Please note, we cannot accept responsibility for any services which do
not form part of our contract. This includes, for example, any additional
services or facilities which your hotel or any other supplier agrees to
provide for you where the services or facilities are not advertised by us
and we have not agreed to arrange them as part of our contract and any
excursion you purchase in resort. In addition, regardless of any wording
used by us on our website, in any advertising material or elsewhere, we only
promise to use reasonable skill and care as set out above and we do not have
any greater or different liability to you.
- The promises we make to you about the services we have agreed to provide
or arrange as part of our contract - and the laws and regulations of the
country in which your claim or complaint occurred - will be used as the
basis for deciding whether the services in question had been properly
provided. If the particular services which gave rise to the claim or
complaint complied with local laws and regulations applicable to those
services at the time, the services will be treated as having been properly
provided. This will be the case even if the services did not comply with the
laws and regulations of the UK which would have applied had those services
been provided in the UK. The exception to this is where the claim or
complaint concerns the absence of a safety feature which might lead a
reasonable holidaymaker/tour-participant to refuse to take the holiday/tour
in question.
- As set out in these booking conditions, we limit the maximum amount we
may have to pay you for any claims you may make against us. Where we are
found liable for loss of and/or damage to any luggage or personal
possessions (including money), the maximum amount we will have to pay you is
£500 per person affected unless a lower limitation applies to your
claim as set out in (6) below. You must ensure you have appropriate travel
insurance to protect your personal belongings. For all other claims which do
not involve death or personal injury, if we are found liable to you on any
basis the maximum amount we will have to pay you is twice the price
(excluding insurance premiums and amendment charges) paid by or on behalf of
the person(s) affected in total unless a lower limitation applies to your
claim as set out in clause (6) below. This maximum amount will only be
payable where everything has gone wrong and you have not received any
benefit at all from your tour.
- Where any claim or part of a claim (including those involving death or
personal injury) concerns or is based on any travel arrangements (including
the process of getting on and/or off the transport concerned) provided by
any air, sea, rail or road carrier or any stay in a hotel, the maximum
amount of compensation we will have to pay you will be limited. The most we
will have to pay you for that claim or that part of a claim if we are found
liable to you on any basis is the most the carrier or hotelier concerned
would have to pay under the international convention or regulation which
applies to the travel arrangements or hotel stay in question (for example,
the Warsaw Convention as amended or unamended and the Montreal Convention
for international travel by air and/or for airlines with an operating
licence granted by an EU country, the EC Regulation on Air Carrier Liability
No 889/2002 for national and international travel by air, the Athens
Convention for international travel by sea, the Berne Convention for
international travel by rail). Please note: where a carrier or hotelier
would not be obliged to make any payment to you under the applicable
international convention or regulation in respect of a claim or part of a
claim, we similarly are not obliged to make a payment to you for that claim
or part of the claim. When making any payment, we are entitled to deduct any
money which you have received or are entitled to receive from the carrier or
hotelier for the complaint or claim in question. Copies of the applicable
international conventions and regulations are available from us on
request.
- Please note, we cannot accept any liability for any damage, loss,
expense or other sum(s) of any description (1) which on the basis of the
information given to us by you concerning your booking prior to our
accepting it, we could not have foreseen you would suffer or incur if we
breached our contract with you or (2) which did not result from any breach
of contract or other fault by ourselves or our employees or, where we are
responsible for them, our suppliers. Additionally we cannot accept liability
for any business losses.
INSURANCE
Travel insurance is not included in our tour packages unless specifically
shown as an inclusion in your Tour Proposal. The cost of the insurance will be
shown as a separate item on the invoice. In the event that you make your own
insurance arrangements it is a condition of the contract that you send us a copy
of the policy effective in relation to the holiday, at least 10 weeks prior to
the departure date. For the avoidance of doubt, any policy insurance which you
take out must cover as a minimum the full cost of cancellation by you and
repatriation in the event of accident or illness. The group leader agrees to
indemnify and hold harmless S.T.I. its directors, employees, servants and agents
from and against and in respect of any and all liabilities, losses, damages,
claims, costs and expenses (including but not limited to action, costs and
demands for loss or damage indirect or consequential) arising out of or in any
way connected with your failure to comply with this condition. Any accidents or
injuries that occur on tour must be reported to us in writing within 7 days even
if you do not intend to make a claim. Please read your policy details carefully
and take them with you on tour. It is your responsibility to ensure that the
insurance cover you purchase is suitable and adequate for your particular needs.
We do not check alternative insurance policies. Sports Travel International is
an appointed representative of Fogg Travel Insurance Services Ltd. for the sale
of travel insurance. Fogg Travel Insurance Services Ltd. is authorised and
regulated by the Financial Services Authority.
DATA PROTECTION
We collect certain information from you when you register on our website,
request a brochure or make a booking. In order to process your booking we must
pass on some information to the relevant suppliers of your tour arrangements,
such as airlines, hotels, transport companies etc. We will hold your information
and may use it to inform you of future offers, send you brochures or company
literature. If you do not want us to do this please let us know at the time of
booking or at any time afterwards. However we will not pass or sell on your
information to anyone else for marketing purposes without your prior approval.
STI is registered to comply with the Data Protection Act 1998. By signing our
terms and conditions, you also agree that we may, if appropriate, use any
photographs taken by us, our representatives of individual players or teams in
our publicity material, advertising documentation, brochures and websites.
SPORTSPARTY APPENDIX
RESPONSIBILITIES OF GROUP LEADERS
You have a responsibility to pass on relevant information as supplied by us
to you, to all the members of your touring party (or via their nominated team
leaders). For those groups using the online booking system, important
documentation will be readily available to individuals. Despite regular
reminders being sent via the online booking system to individuals it remains
your responsibility to ensure that we have all the information and payments
requested of you by us, no later than the dates stipulated and to advise us of
any changes to your party and circumstances at the earliest possible moment. All
material facts which may have a bearing on any aspect of the booking of your
group or individual members of your party, including insurance and special
requirements must be made known to us immediately. You and your group members
are required to adhere to all the rules and regulations of our representatives,
suppliers and agents at home and abroad. You must be aware that the breaking or
ignoring of these rules including the participation of any member of your group
that is not a valid, fully paid up member of the tour, will result in all
members of your group being removed from the tour without any recourse to us or
any reimbursement from us and at no further expense to ourselves in any way.
RESPONSIBILITIES OF INDIVIDUALS
You have a responsibility to read carefully all relevant information as
supplied to you by us, on our website and brochures or as recommended as
downloads from our website including but not limited to the 'Guidelines for
SportsParty participants' and 'Before You Go – A Safety Guide.' It is a
condition of booking and participation in our events that you have adequate
insurance cover in place (comparable to the policy on offer by us) and it is
your responsibility to ensure that this is organised. You have a responsibility
to read the insurance cover, policy wording and supporting documentation to
confirm that it is suitable for your needs and requirements and that any
material facts are declared to insurers without delay. Despite regular reminders
being sent via the online booking system to individuals and/or from your group
leader, it remains your responsibility to ensure that we have all the
information and payments requested of you by us, no later than the dates
stipulated. Any special requirements or special requests must be made known to
us immediately. You are required to adhere to all the rules and regulations as
stipulated in our guidelines and associated documentation as well as any
specific Code of Conduct produced by us or your University, our representatives,
suppliers and agents at home and abroad. You must be aware that the breaking or
ignoring of these rules or Codes of Conduct will result in your tour being
terminated with immediate effect, without any recourse to us or any
reimbursement from us and at no further expense to ourselves in any way.
DAMAGES AND SECURITY DEPOSITS
Each member of your group is an adult and required to be responsible for his
or her own actions and behaviour. Please ensure that your group members are
aware of the standards of behaviour required during the tour to save
embarrassment and penalty to anyone. Each member of your group will be required
to pay a security deposit of €40 per person at your hotel in Spain and €20
per person at your hostel in Dublin, which you will be required to collect and
sign over on arrival. This is held in the hotel safe until your departure or
such time as all or any of it is required to settle damages caused by you or
your group covering all aspects of your stay at the accommodation. We reserve
the right to use all or part of these deposit payments to cover other elements
including damages to your coach, venue or for broken obligations. The full
amount, or remaining amount as appropriate, will be returned to you to sign for
on departure. You will be responsible for settling any additional amounts not
covered by this deposit during the tour before departure, or by invoice on your
return from tour, as determined by us and our suppliers.
TRAVEL AND TRANSFERS
Most of the coaches we use have 49 seats although some may have greater or
lesser seating capacity. Groups of 45+ persons booking will travel in a coach
exclusively for your group unless otherwise advised. Groups of fewer than 45
travelling by coach (and for each coach allotted to the group) may need to share
with another group or groups, depending on the numbers travelling. We always
endeavour to ensure that team groups travel all together whenever practicable,
but do reserve the right to split groups using coach travel if required by us.
All groups of 25 or more persons travelling together by coach can be collected
from your own nominated pick up point on mainland Britain. Due to the additional
costs incurred, there is a supplement of £10 per person for Lloretfest coach
tour departures from Scotland.
For all flight groups, airport transfers are included in your package from
and to Girona (GRO) or Barcelona (BCN) airports for Lloretfest; or Dublin (DUB)
for Dublinfest, if you have a minimum number of 15 persons flying together on
the same flight. For Lloretfest, a supplement will be applicable for groups
arriving into and/or departing from Barcelona Reus, Perpignan or any other
airport. Transfers from and to the Spanish airport may be shared with other
groups, depending on your group size, arrival time and departure.
